Frequently Asked Questions
Everything you need to know about our premium lumber and building supplies.
What types of wood products do you specialize in?
Windsor Plywood specializes in hard-to-source interior finishing products, including exotic hardwoods, high-quality plywood, domestic lumber, moldings, and specialized flooring.
Do you offer custom lumber cutting services?
Yes, many of our locations offer custom cutting and milling services to help you get the exact dimensions needed for your woodworking or renovation projects. Please contact your local store for specific service availability.
Can I order products online for in-store pickup?
Absolutely. You can browse our inventory online and select the 'In-Store Pickup' option at checkout to collect your materials at your nearest Windsor Plywood location.
What is your return policy on building materials?
Unused, stock items in original condition can be returned within 30 days with a valid receipt. Please note that custom-cut lumber and special orders are generally non-refundable.
Do you provide delivery for large orders?
Yes, we offer local delivery services for oversized items like plywood sheets, doors, and bulk lumber. Delivery fees vary based on distance and order size.
Are your wood products sustainably sourced?
We are committed to environmental responsibility and work closely with suppliers who adhere to sustainable forestry practices and provide certified wood products whenever possible.