Returns & Exchanges
At Windsor Plywood, we want to ensure you have the right materials for your project; if you are not completely satisfied, you may return most new, unused items within 30 days of purchase with a valid receipt.
Verify Eligibility
Ensure your product is in its original condition and packaging; please note that custom-cut lumber, special orders, and tinted stains are generally non-returnable.
Gather Documentation
Locate your original sales receipt or packing slip and have a valid photo ID ready to facilitate a smooth transaction at the customer service desk.
Visit Your Local Store
Bring the items back to the Windsor Plywood location where the original purchase was made to process your return or exchange in person.
Receive Your Refund
Once inspected and approved, your refund will be issued to the original method of payment, though some cash refunds may be issued via corporate check.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing